AD-01101软件供应商质量管理要求2021.docx

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1、TechnologywithVisionAD-011012021-05-11ntrolledcopywhenprintedHELLAGUIDINGPRINCIPLESFORSOFTWARESUPPLIERSAD-01101HELLAQualityManagementICONTENTS1 IINTRODUCTION41.1 DOCUMENTAPPLICABILITY41.2 DOCUMENTSTRUCTURE42 ISUPPLIERRATING:DETERMINATIONMETHODANDSIGNIFICANCE63 ISUPPLIEREVALUATION:QUALITYCRITERIAFORS

2、UPPLIERNOMINATION93.1 SUPPLIERCAPABILITYANALYSIS93.2 POTENTIALANALYSIS93.3 SUPPLIERINITIALRATING：RELEVANCEANDVALIDITY104 ISUPPLIERDEVELOPMENTPROCESS:NECESSITYANDLIFECYCLE114.1 CRITERIAFORSUPPLIERDEVELOPMENT114.2 DEVELOPMENTPHASESANDEXPECTEDRESULTS115 SUPPLIERMONITORING135.1 Automotvespiceassessment1

3、35.2 TECHNICALREVIEW155.3 QUALITYEVALUATION165.4 SUPPLIERRATINGOUTCOME-STRATEGICSUPPLIERS176 IMETHODSOFSUPPLIERESCALATION187 APPLICABLEDOCUMENTS198 REVISIONHISTORY20AD-01101VERSION2021IHELLAGUIDINGPRINCIPLESFORSOFTWARESUPPLIERSWithinaworldofcontinuoustransformationfromhardware-drivenproductstosoftwa

4、re-drivenelectronicdevicesandserviceinnovations,HELLAworkstoimproveitsorganizationalprocessesandtheskillsofitsemployeessothatitcancontinuetobealeadingplayerinthemarket(industry).StableandmaturedevelopmentprocessesareseenasabasicprerequisiteforfulfillingHELLA,szero-defectqualitypolicy.HELLAexpectsand

5、stronglyencourageshissupplierstoadoptthesameprinciplesandmentality.Thus.HellaGuidingPrinciplesforSoftwareSuppliersprovidesengineeringserviceprovidersandthird-partysoftwaresupplier(hereinafterreferredtoassupplier)withanupdatedstatementofthebasicqualityrequirementsthatHELLAexpectsthesuppliertomeet.Hel

6、laGuidingPrinciplesforSoftwareSuppliersencompassescontractuallyagreedrequirementsofHellaGmbH&Co.KGaA(hereinafterreferredtoasHELLA),guaranteeingcompliancewiththequalitycommitmentofzerodefect(s)ofprocessesandpartsofthesupplier.Apotentialsupplierconfirmsthatithasread,understoodandacceptedtherequirement

7、sofHellaGuidingPrinciplesforSoftwareSuppliersbyplacingatender.41aniel WehsargHead of Rjrchasing CorporateDr. Christof HartmannHead of Corporate Quality ManagementDirk SchneiderHead of Quality Management Purchasing1 IINTRODUCTION1.1 DOCUMENTAPPLICABILITYTheapplicabilityofthisdocumentislimitedtothoses

8、upplierswhich： areawardedwithaproject,and areexternaltoHELLA(noHELLAsubsidiary),and doesnotusetheHELLAprocesses.Thenominatedsupplierisentirelyresponsibleforthequalityofdeliveriesfromhisownsub-supplierswithwhomtheyengage.Also,thesuppliermustensurethattherequirementsofthepresentdocumentandAD-Ol100：HEL

9、LAStandardDevelopmentRequirementsforSupplier(HSDRS111)documentarealsofulfilledbysub-suppliers.Altapplicableadditionaldocumentsarelistedinchapter7.1.1 DOCUMENTSTRUCTUREThisdocumentdescribesthestepsandthelogicaldevelopmentoftheprocessofcooperationwithasupplier,startingwithitsselectioninthepre-contract

10、ualphaseandfollowingitsdevelopmentwithinthecontractualframework.Thecurrentdocumentiscomposedaccordingtothefollowingstructure：HELLAGUIDINGPRINCIPLESFORSOFTWARESUPPLIERSdescribesthecriteriathatasuppliermustfulfilinordertobeselectedforapossibleupcomingcooperationwithHELLAexplainsthenecessityandstepsofd

11、evelopingasupplierexplainsthemonitoringofasupplierwithintheHELLAprojectsinwhichitisactiveSupplierRatingFollowingtheimplementationoftheactivitiesofSUPPLIEREVALUATION,SUPPLIERDEVELOPMENT(ifapplicable)andSUPPLIERMONITORING,asupplierratingisdetermined.Therelevanceandcorrespondingproceduresbywhichthisrat

12、ingisdeterminedaredescribedinChapter2：SupplierRating：determinationmethodandsignificance.Beforeawardingacontracttoasupplier,itscapabilitiesmustbereviewed.Thisreviewismadebasedonmultiplecriteria.Variousactivitieswhichmustbeperformed,aredescribedinChapter3：SupplierEvaluation：qualitycriteriaforsuppliern

13、omination.Onceacontracthasbeensuccessfullyawardedtoasupplier,thesupplierwillbepartofamonitoringprocesswithintheproject.Howthisprocessiscarriedout,theobligationsofthesupplierandtheimpactonhisratingaredescribedinChapter5：SupplierMonitoring.Theexceptionalconditionsinwhichthesuppliermaybepartofadevelopm

14、entprocessaredescribedinChapter4：SupplierDevelopmentProcess：necessityandlifecycle.Theactivitiesdescribedinthisdocumentfortheevaluationofthesoftwarequalitycapabilityareassociatedwiththephasesoftheproductlifecycle,asshowninthefollowingdiagram.Also.HELLAcommunicationpartnersforthesupplierarespecified,d

15、ependingoneachphase：ProductLifeCycle：activitiesandcommunicationQuakyDewto9mentSoftwvQuJy Df*opwtSoftwartQuMJty DevHcpnwntScftweProlHe4bPraHCtHrtUFXrchManQQMiityPre-DevelopcnentPrOdUCt Development卜“。”中I Senes ProductionAfter SalesSupplier EvaluationSuppber DevelopmentSupplier MomioringTechnical Revie

16、wSuppber EscalationAlthough the monitoring of the supplier in the project, is carried out only within the Product Development phase, the Technical Review- activities can continue until the end of the Production series, or, if necessary. After Sales phase.2ISUPPLIERRATING:DETERMINATIONMETHODANDSIGNIF

17、ICANCEDeterminingtheratingofasupplierwillalwaysplayanimportantroleinthecooperationbetweenthesupplierandHELLA.Thisprovidesanoverviewofthesuppliersdevelopment&qualityperformanceandprocesscapability.Theratingofasuppliercanbedetermined：a. Beforetheawardofacontractb. Duringprojectlifecycleofthedevelopmen

18、tprojectc. Duringthesuppliersdevelopmentprocessd. Onevent,atanytimewhenthesituationrequiresit(e.g.severeproblems,highfailurerates)a. BEFORETHEAWARDOFACONTRACTBeforeawardingcontractstoseriesanddevelopmentsuppliersforwhichHELLAdoesnothaveavalidqualityassessmentoftheirsoftwaredevelopmentprocess,asuppli

19、ercapabilityanalysismustbeperformed.ThisanalysistargetsthesoftwaredevelopmentprocessandisperformedduringtheSupplierEvaluationphase.Followingtheevaluationphase,thesupplierwillbecategorizedaninitialHELLAspecificrating(seeChapter3).Thefollowingwillbeconsideredwhenevaluatingthesupplierrating：- Developme

20、ntcommitmentaccordingtoHSDRS,requirements- Supplierself-assessmentAutomotiveSPICE(VDALiSa/SuSA)151- AutomotiveSPICE*AssessmentReport(fromsimilarpreviousprojects)- Potentialanalysisb. DURINGTHEDEVELOPMENTPROJECTTheSupplierMonitoringwillfocusontheprocessesthatwereidentifiedasbeinginscopeoftheprojectat

21、thetimethecontractwasawarded.Dependingonthedurationandcomplexityofthedevelopmentproject,theevaluationmethodswillbedefinedatthebeginningofthecontractaward(seeChapter5).Sinceinthedevelopmentprojecttherearecausalandtemporaldependenciesbetweentheprocesses,thesupplierratingwillbeupdatedduringtheprojectli

22、fecycle,consideringtheresultsoftheevaluations.Thus,thesupplierratingcanbeconfirmed,upgradedordowngraded.Methodsthatmaybeusedtoevaluatethesuppliersrating：- AutomotiveSPICEAssessment- TechnicalReview- QualityEvaluationc. DURINGTHESUPPLIERDEVELOPMENTPROCESSIfasupplierreceivesaProbationratingsubsequentt

23、otheevaluationprocess,itimpliesthatthesupplierhasagreedtofollowaSupplierDevelopmentProcess.Thismeansthatthesupplierundertakestocreateandimplementimprovementmeasurestoeliminatetheweaknessesidentified.ThisSupplierDevelopmentProcessmustbecoordinatedwithHELLAandmonitoredbyqualityresponsibles.Duringthisp

24、rocesstheratingofthesupplierwillbeupdatedaccordingtotheoutcomesoftheprogress.Methodsthatmaybeusedtoevaluatethesuppliersrating：6- Potentialanalysis- AUtoolspossibleusedduringtheDEVELOPMENTPROJECTd. ONEVENT/ATANYTIMEWHENTHESITUATIONREQUIRESITInsomecases,TechnicalReviewcanbeperformedatanystageofproject

25、development.Thisistriggeredbynonconformanceanddeviationsfromthespecificationatdeliverybutcanalsobeperformedasapreventivemeasure.TheresultobtainedafterTechnicalReviewiscategorizedanddisplayedbyacolorcodeindicator(seeChapter5).If,followingtheTechnicalReview,indicationsofnon-compliancecausedbythesuppli

26、erareidentifiedandthesearenotremediedwithinthetimeframeagreedwithHELLA,thesuppliersratingwillbedowngraded.TheratingofthesupplierssoftwarequalitycapabilitycanbeA,B,mB2,CworP.Thefollowingtableexplainsthecorrelationbetweentheratingbasedontheprocesscapabilitylevelsandtheawardingofacontract：SUPLIERRATING

27、DEMANDSONTHEPROCESSCAPABILITY1.EVELCLASSIFICATIONCONSEQUENCEAAllprocessesreachProcessCapabilityLevel3ThesupplierperformsatoptimumqualityFollowingtheevaluation,thecapabilityofthesuppliersprocessesprovedtobeoptimal.B1AllprocessesreachatleastProcessCapabilityLevel2Thesuppliermeetspartiallythequalitydem

28、andsTheevaluationdoesnotrevealanymajorweaknessesinthesuppliersprocessescapability,but(herearegapsassociatedWiththedefinedsetofstandardprocessesatorganizationslevel.B2AllprocsssreachatleastProcessCapabilityLevel1ThesuppliermeetsconditionallythequalitydemandsSupplierevaluationidentifiesprocessqualityw

29、eaknessesinoneormoreprocesses.Theseweaknessesrepresentapotentialrisktotheachievementofproductquality.Therefore,additionalcomplementaryimprovementmeasuresarerequiredtomitigatesuchpotentialrisks.Ifthisratingresultsfromthesupplierevaluationphase,thesuppliermustundertakeadevelopmentprocessinordertobeawa

30、rdedacontract.CAthastoneprocessh”ProcessCapabilityLevelOThesupplierisnotabletomeetthequalitydemandsSignificantweaknessesinprocessqualityareidentifiedinoneormoreprocesses.1. Iftheresultsoftheevaluationareavailablefromthesuppliersevaluationphase,thesupplierwillonlybeawardedacontractafteranewre-evaluat

31、ion(atintervalsofatleastoneyear)inwhichitdemonstratestheimprovementoftheprocessescapability.2. IftheCratingistheresultofthesuppliermonitoringwithinthedevelopmentproject(aratingdowngrade),thenthesuppliercarriesthepreviouslydefinedcontractualconsequences(Chapter6).Animprovementprogrammustbeimplemented

32、immediatelybythesuppliertoachievetherequiredprocesscapability.ThisprogramwillbemonitoredbyHELLAandare-evaluationwillbescheduled.Shouldtheresultsofthisre-evaluationalsorevealaCratingforthesupplier,thenthesupplierwillnolongerbecommissionedinthefuture.P-Probationrating：thsupplircanbusdconditionallyThis

33、ratingcanonlybeassignedasaresultofthesuppliersevaluationphase.TheratingP,reflectsthefactthatweaknesseshavebeenidentifiedinrelationtothedevelopmentprocesses.IfHELLAconsidersthatthesupplierhaskeycompetenciesandalsohasthepotentialtoimproveil$processes,thesupplierwillbeofferedtoundertakeadevelopmentproc

34、ess.Onlysuppliersthatundertakeadevelopmentprocessreceivethisratingandcanbeawardedacontract.Table1：CriteriafortheratingsbasedonprocesscapabilitylevelsTheratingvalueisnotonlyinfluencedbythecapabilityoftheprocessesaccordingtoASPICE.TheinitialsupplierratingisalsorelatedtothesuppliersacceptanceoftheHSDRS

35、requirements.Dependingonthecomplianceratiothesupplierevaluationmightbecanceled,andsupplierCratingassignedaccordingly.Moreover,intheSUPPLIERMONITORINGphase,thesuppliersperformanceintheprojectistakenintoaccountwhendeterminingthesupplierrating.3ISUPPLIEREVALUATION:QUALITYCRITERIAFORSUPPLIERNOMINATIONBe

36、foresuccessfullyawardingacontracttoasupplier,HELLAwillensurethatthesuppliermeetsthenecessaryqualityrequirementstosuccessfullyperformtheassignedfuturetasks.Theanalysisistargetedonprocessescapability.Ifrequired,additionalassessmentswillalsobeconductedtoidentifyfunctionalsafetyandcybersecuritycharacter

37、istics.3.1 SUPPLIERCAPABILITYANALYSISTheprocesscapabilitywillbedeterminedasanoutcomebythefollowingactivities：1. thesupplierwillcommittocarryoutthedevelopmentinaccordancewiththerequirementsofHSDRS.2. thesupplierwillconductaself-evaluation(Supplierself-assessmentAutomotiveSPICE：SuSA)thatshouldbebasedo

38、narecentAutomotiveSPICEassessmentandacurrentjudgmentfortherequesteddevelopment.SuSAcanbedonebythesupplierfordevelopingprojects,orforprojectsalreadyinseriesproduction.Ifnoofficialassessmentisavailable,thesoftwareevaluationscarriedoutintherespectiveprojectsbytheprojectqualityassurancedepartmentinaccor

39、dancewithAutomotiveSPiCEcanserveasabasisforSuSA.3. thesuppliermustbeabletopresentavalidreport,concerninganASPICEassessment,issuedbyanaccreditedcertifyingcompany(3rdpartyaudit).Thisreportmustnotbeolderthantwoyears.4. Iftheoutcomesofthepreviousthreepointsdonotprovideaconclusivepictureofthesupplierspro

40、cessescapability,thePotentialAnalysisisusedasanadditionalqualificationtool.ThePotentialAnalysiswillfocusonevaluatingsupplierexperiencefromsimilarprojectsandthecapabilityofcoresoftwaredevelopmentprocesses.3.2 POTENTIALANALYSISThepotentialanalysisfocusesontheanalysisofthecoreprocesscapabilityaccording

41、toAutomotiveSPICE,namely：-SupportingProcessGroup： QualityAssurance ConfigurationManagement ProblemResolutionManagementandChangeRequestManagement ManagementandAcquisitionProcessGroup： ProjectManagement RiskManagement(ifapplicable) SupplierMonitoring(ifapplicable) SystemandSoftwareEngineeringProcessGr

42、oup： SoftwareRequirementsAnalysisSystemRequirementsAnalysis SoftwareArchitecturalDesignSystemArchitecturalDesign SoftwareDetailedDesignandUnitConstructionSystemIntegrationandIntegrationTest SoftwareUnitVerificationSystemQualificationTest SoftwareIntegrationandIntegrationTest SoftwareQualificationTes

43、tThepotentialanalysisisconductedbyHELLAassessorsatthesuppliersdevelopmentsiteor.inspecialcases,viaonlinevideoconference.Thedurationofapotentialanalysiscanbeamaximumofthreedaysifconductedonsite.Ifconductedonline,thedurationmayvary.Acommondatefortheperformingofthepotentialanalysisistobeagreedbetweenth

44、esupplierandHELLA.Inordertoavoiddelaysofthecontractawardprocess,thepotentialanalysismustbeacceptedwithinthenexttwoweeksfromthedecisiononitsnecessity.Non-acceptancemayresultinterminatingthecooperationwiththesupplierandassigningittotheCrating.3.3SUPPLIERINITIALRATING:RELEVANCEANDVALIDITYAftertheevalua

45、tionphase,thesuppliermayreceiveoneofthefollowingratings,dependingonthelevelofcapability： A-thesupplierperformsatoptimumquality BI-thesuppliermeetspartiallythequalitydemands B2-thesuppliermeetsconditionallythequalitydemands C-thesupplierisnotabletomeetthequalitydemands P-thesuppliercanbeusedcondition

46、allyTheratingofasupplierreceivedasaresultoftheevaluationphasedoesnotremainvalidduringthedevelopmentproject.Itcanberetained,upgradedordowngradeddependingontheoutcomeoftheprocesscapabilitylevels(seeChapter5).ThesupplierswhohavereceivedtheB2orPratingaftertheevaluationphasewillnotbeawardedacontract,ifth

47、erecognitionofthetargetagreementandthecoordinationofthedevelopmentprocessdonottakeplacebeforetheawarddecisionoratthelatestsixweeksafterthequalificationresultisannounced.Asexplainedabove(Table1),asupplierthathasreceivedaBIratingcanbeawardedacorrespondingprojectofitsprocesscapabilitylevels.Onlyifthesupplieracceptsatargetagreementbasedonanagreementofthedevelopmentprogram,thesuppliercanbeassignedwithaprojectthatexceedsthecapabilityofhisprocesses.4 ISUPPLIERDEVELOPMENTPROCESS:NECESSITYANDLIFECYCLESupplierDevelopmentProcessprovidesanarrayofapproachesforidentifyingnon-compliantsuppliersandi