科特勒市场营销第二章习题与答案.docx

Chapter2CompanyandMarketingStrategy:PartneringtoBuildCustomerRelationships1) Whichofthefollowingisthefirststepinstrategicplanning?A) setobjectivesandgoalsB) developthebusinessportfolioC) definethecompanymissionD) planmarketingstrategiesE) identifythreatsandweaknessesAnswer:CDiff:1PageRef:39Skill:ConceptObjective:2-12) WhichofthefollowingisNOTastepinthestrategicplanningprocess?A) definingthecompanymissionB) settingcompanyobjectivesandgoalsC) designingthebusinessportfolioD) planningmarketingandotherfunctionalstrategiesE) evaluatingallmembersofthevaluechainAnswer:EDiff:2PageRef:39Skill:ConceptObjective:2-13) Whichofthefollowingprovidesananswertothesequestions:Whatisourbusiness?Whoareourcustomers?Whatdoourcustomersvalue?Whatshouldourbusinessbe?A) objectivesandgoalsB) amissionstatementC) abusinessportfolioD) marketingandfunctionalstrategiesE) operationalstrategiesAnswer:BDiff:2PageRef:39AACSB:CommunicationSkill:ConceptObjective:2-14) shouldbemarketorientedanddefinedintermsof.A) Annualplans;productneedsB) Strategicplans;mpanyneedsC) 1.ong-rangeplans;mpanyneedsD) Missionstatements;customers*needsE) Objectives;mpetitors,threatsAnswer:DDiff:2PageRef:39AACSB:CommunicationSkill:ConceptObjective:2-15) Allofthefollowingareaccurateguidelinesforacompany'smissionstatementEXCEPTwhichone?A) Amissionstatementshouldberealistic.B) Amissionstatementshouldbenarrow.C) Amissionstatementshouldemphasizethempany,sstrengthsinthemarketplace.D) Amissionstatementshouldbespecific.E) Amissionstatementshouldmotivateemployees.Answer:BDiff:3PageRef:39AACSB:CommunicationSkill:ConceptObjective:2-16) Ampany,smissionstatementservesasastatementof.A)factB)valuesC)purposeD)financialgoalsE)employeecommitmentAnswer:CDiff:2PageRef:39AACSB:CommunicationSkill:ConceptObjective:2-17) WhichofthefollowingisNOTamarket-orientedbusinessdefinition?A)B)C)D)E)Answer:BDiff:2PageRef:40AACSB:ReflectiveThinkingSkill:ConceptObjective:2-18) Allofthefollowingareexamplesofproduct-orientedmissionstatements,EXCEPTwhichone?A)B)C)D)E)Answer:DDiff:2PageRef:40AACSB:ReflectiveThinkingSkill:ConceptObjective:2-19) Whichofthefollowingistheprincipleobjectiveofamarket-orientedmissionstatement?A) tosatisfybasiccustomerneedsB) tosatisfybasicsupplierneedsC) tosatisfybasicstockholderneedsD) tosatisfybasicownerneedsE) tosatisfybasicpartnershipneedsAnswer:ADiff:2PageRef:39Skill:ConceptObjective:2-110) Thecollectionofbusinessesandproductsthatmakeupampanyiscalledits.A) strategicbusinessunitB) missionstatementC) strategicplanD) businessportfolioE) operationalfactorAnswer:DDiff:1PageRef:41Skill:ConceptObjective:2-211) Whichofthefollowingcanbeacompanydivision,aproductlinewithinadivision,orsometimesasingleproductorbrand?A) amarketB) theBCGC) anSBUD)aPLCE)avaluedeliverynetworkAnswer:CDiff:2PageRef:41Skill:ConceptObjective:2-212) Aftermanagementhasidentifiedthekeybusinessesmakingupitsmpany,whatisthenextstepinportfolioanalysis?A) identifyingbusinessesinwhichtoinvestB) assessingtheattractivenessofitsSBUsC) decidingwhethertoharvestanybusinessesD) completingshort-rangeplanningE) identifyingSBUsSkill:ConceptObjective:2-213) Thebestknownproductportfolioplanningmethodwasdevelopedby.A) theBostonConsultingGroupB) PhilipKotlerC) Han/ardUniversityD) theSRIConsultingFirmE) JamesP.HessAnswer:ADiff:2PageRef:41Skill:ConceptObjective:2-214) MostportfolioanalysismethodsevaluateSBUsontwodimensions,namelyandA) marketshare;strengthoftheSBU,spositionB) marketdiversification;relativemarketshareC) marketorindustryattractiveness;strengthoftheSBU'spositionD) marketgrowthrates;profitsE) marketpenetration;marketdevelopmentAnswer:CDiff:2PageRef:41Skill:ConceptObjective:2-215) IntheBostonConsultingGroupapproach,providesameasureofmarketattractiveness.A) relativemarketshareB) marketdevelopmentC) marketpenetrationD) marketgrowthrateE) marketsegmentationAnswer:DDiff:2PageRef:41Skill:ConceptObjective:2-216) IntheBostonConsultingGroupapproach,servesasameasureofcompanystrengthinthemarket.A) relativemarketshareB) marketdevelopmentC) marketdiversificationD) marketgrowthrateE) marketsegmentationAnswer:ADiff:2PageRef:41Skill:ConceptObjective:2-217) TheBCGgrowth-sharematrixclassifiesfourtypesoffSBUs.Theyare,and.A) product;price;promotion;placementB) sales;marketshare;price;promotionC) stars;cashws;questionmarks;dogsD) planning;implementing;leading;controllingE) marketpenetration;marketdevelopment;productdevelopment;diversificationAnswer:CDiff:1PageRef:42Skill:ConceptObjective:2-218) IntheBCGapproach,arehigh-share,high-growthbusinessesorproducts.Theyneedheavyinvestmenttofinancerapidgrowth.Whentheirgrowthslowsdown,theyturnintoA) cashcows;starsB) questionmarks;dogsC) stars;questionmarksD) stars;cashwsE) dogs;cashwsAnswer:DDiff:2PageRef:41Skill:ConceptObjective:2-219) arelow-growth,highsharebusinessesorproducts.TheygeneratealotofcashthatthefirmusestopayitsbillsandsupportotherSBUsthatneedinvestment.A) StarsB) CashcowsC) QuestionmarksD) DogsE) CatsAnswer:BDiff:2PageRef:42Skill:ConceptObjective:2-220) ThefourpossiblestrategiesthatcanbepursuedforeachSBUarebuilding,holding,and.A) harvesting;divestingB) promoting;sellingC) downsizing;expandingD) diversifying;penetratingE) developing;growingAnswer:ADiff:3PageRef:42Skill:ConceptObjective:2-221) Whichofthefollowingisausefultoolforidentifyinggrowthopportunities?A) theBCGmatrixB) thebusinessportfolioC) theproduct/marketexpansiongridD) thevaluechainE) thevaluedeliverynetworkAnswer:CDiff:1PageRef:43Skill:ConceptObjective:2-222) Starbuckshasintroducedadebitcardthatletscustomersprepayforcoffeeandsnacks.ThiseffortbyStarbucksmanagementisanexampleof.A) marketdevelopmentB) productdevelopmentC) diversificationD) marketpenetrationE) productadaptationAnswer:DDiff:3PageRef:43-45AACSB:ReflectiveThinkingSkill:ConceptObjective:2-223) Whileavaluableplanningtool,aproblemwithusingtheBCGmatrixcentersisthatitfocusesonA) thefutureinsteadofthepresentB) thepresentinsteadofthefutureC) financialissuesinsteadofthecustomerD) thecustomerinsteadofsuppliersE) thepastinsteadofthepresentAnswer:BDiff:3PageRef:42Skill:ConceptObjective:2-224) Acommonpracticeamongmarketersistoidentifyanddevelopnewmarketsfortheirexistingproducts.Thispracticeiscalled.A) marketdevelopmentB) productdevelopmentC) marketpenetrationD) marketskimmingE) dualadaptationSkill:ConceptObjective:2-225) WhichofthefollowingentailsreducingthebusinessportfoliobyeliminatingproductsthatnoIongerfitthecompany'soverallstrategy?A) marketsegmentationB) theBCGapproachC) productlineextensionD) downsizingE) marketredesignAnswer:DDiff:1PageRef:46Skill:ConceptObjective:2-226) Theprocessofcustomer-drivenmarketinginvolveswhichofthefollowing?A) product;price;promotion;adaptationB) marketsegmentation;targetmarketing;differentiation;positioningC) marketinganalysis;planning;implementation;feedbackD) analysis;targeting;implementation;ntrolE) problemidentification;informationsearch;decision;implementationAnswer:BDiff:2PageRef:49Skill:ConceptObjective:2-427) TodaythefourPsarecomparedtothefourCs.Productandplacearecalledand,respectively.A) convenience;customersolutionB) customerst;convenienceC) communication;customersolutionD) customersolution;convenienceE) communication;convenienceAnswer:DDiff:3PageRef:52Skill:ConceptObjective:2-428)A) situationB) solutionsC) satisfactionsD) strengthsE) strategyAnswer:DDiff:1PageRef:53Skill:ConceptObjective:2-529) InSWOTanalysis,whichofthefollowingreferstofactorsintheexternalenvironment?A) strengthsB) strategiesC) weaknessesD) opportunitiesE) trendsAnswer:DDiff:2PageRef:53Skill:ConceptObjective:2-530)Answer:FALSEDiff:3PageRef:40AACSB:ReflectiveThinkingSkill:ApplicationObjective:2-131) Themajoractivityinstrategicplanningisstrategicbusinessunitplanning,wherebymanagementevaluatestheproductsandbusinessesmakingupthecompany.Answer:FALSEDiff:2PageRef:41Skill:ConceptObjective:2-232) Thepurposeofstrategicplanningistofindwaysinwhichyourcompanycanbestuseitsstrengthstotakeadvantageofattractiveopportunitiesintheenvironment.Answer:TRUEDiff:2PageRef:41Skill:ConceptObjective:2-233)cashtomaintainthemselves.Answer:FALSEDiff:3PageRef:42Skill:ConceptObjective:2-234) Whenafirmfindsproductsorbusinessesthatnolongerfititsoverallstrategy,itmustcarefullymilk,harvest,orbetterdevelopthem.Answer:FALSEDiff:2PageRef:46Skill:ConceptObjective:2-235) Amarketsegmentconsistsofnsumerswhorespondindifferentwaystoagivensetofmarketingefforts.Answer:FALSEDiff:1PageRef:49Skill:ConceptObjective:2-436) Whenacompanypositionsitsproduct,itshouldfirstidentifypossiblecustomervaluedifferenceswithinamarketSegmentthatcouldbethebasisofampetitiveadvantagefortheproduct.Answer:TRUEDiff:3PageRef:50Skill:ConceptObjective:2-437) Themarketingmixnsistsofproduct,price,place,positioning,andpromotion.Answer:FALSEDiff:2PageRef:48AACSB:AnalyticSkillsSkill:ApplicationObjective:2-438) Thefourmarketingmanagementfunctionsareanalysis,planning,implementation,andntrol.Answer:FALSEDiff:1PageRef:53Skill:ConceptObjective:2-539) Definestrategicplanning.Discussthestepsinvolved.Answer:Theprocessofdevelopingandmaintainingastrategicfitbetweentheorganization'sgoalsandcapabilitiesanditsmarketingopportunitiesiscalledstrategicplanning.Attheoutset,beginningattherporatelevel,eachmpanymustdefineitsoverallpurposeandmission.Whatisourbusiness?Whoisthecustomer?Whatdoourcustomersvalue?Answerstothesequestionsareucialinwritingaclearmissionstatement.Missionstatementsneedtobecarefullydefinedintermsofcustomerneeds.Missionsshouldberealistic,motivating,andfitthemarketenvironment.Missionsthenleadtosettingbusinessandmarketingobjectives/goalsintheplanningprocess.Thisisfollowedbydecisionsregardingwhatportfolioofbusinessesandproductsisbestforthecompanyandhowmuchsupporttogiveeachone.Next,eachbusinessandproductdevelopsdetailedmarketingandotherfunctionalstrategies.Inthisstep,plansaredrawnatthebusinessunit,product,andmarketlevelsinsupportofcompanywideplans.Diff:2PageRef:38AACSB:CommunicationSkill:ConceptObjective:2-140) Definemarketingstrategy.Discussthestepsinformulatingmarketingstrategy.Answer:Themarketinglogicbywhichacompanyhopestoachieveprofitablerelationshipsiscalleditsmarketingstrategy.Marketingstrategyformulationentailsfourspecificsteps:marketsegmentation,markettargeting,differentiation,andpositioning.Theprocessofdividingamarketintodistinctgroupsofbuyerswithdifferentneeds,characteristics,orbehavioriscalledmarketsegmentation.Markettargetinginvolvesevaluatingeachmarketsegmentsattractivenessandselectingoneormoresegmentstoenter.Acompanyshouldtargetsegmentsinwhichitcanprofitablygeneratethegreatestcustomervalueandsustainthatvalueovertime.Effectivepositioningbeginswithactuallydifferentiatingthecompany'smarketingOffersothatitgivesnsumersgreatervalue.Positioningisdefinedascreatingadistinctimageofaproductintheeyesoftargetconsumers.Aproduct'spositioningshouldtakeadvantageofacompetitiveadvantagewithinthemarkettarget.Diff:3PageRef:48-49AACSB:CommunicationSkill:ApplicationObjective:2-4